Guest blog from our friends at Getida: If you’re wondering what Amazon FBA refunds are, this blog is for you. Because Amazon FBA refunds aren’t always issued automatically—in most cases you have to identify potential Amazon FBA refunds and file claims to recover them.
Amazon FBA is a great way for you to outsource inventory management, order fulfillment, and customer returns so you can focus on sourcing new products and marketing your brand. But did you know that when Amazon makes mistakes handling your inventory and customer returns, Amazon FBA refunds are owed to you?
If you’re wondering what Amazon FBA refunds are, this blog is for you. Because Amazon FBA refunds aren’t always issued automatically—in most cases you have to identify potential Amazon FBA refunds and file claims to recover them.
If you think this is a minor accounting issue, think again. Amazon FBA refunds can represent anywhere from 1% to 3% of your annual revenues. Say you made $1 million in revenues last year: your Amazon FBA refunds could add up to anywhere from $10,000 to $30,000. Hardly a minor accounting error.
So to help you find out if you missing out on Amazon FBA refunds, let’s consider:
Products registered with FBA are eligible for Amazon FBA refunds when anything in your inventory is:
The maximum payment for a single qualified FBA refund is $5,000, so if one of your products is worth more than $5,000, it’s a good idea to purchase third-party insurance to cover any excess not covered by Amazon FBA refunds.
A product is eligible for Amazon FBA refunds if it:
In addition, your account must be in normal status during the time you file claims for Amazon FBA refunds as well as during the time the claim is reviewed and/or under appeal.
There’s a different claim process for different types of Amazon FBA refunds.
Fulfillment Center Operations Claims are submitted for Amazon FBA refunds due to lost or damaged items at the fulfillment center. To ensure your claim is not rejected, first check the following reports:
If this all checks out and you believe you are owed Amazon FBA refunds, provide the following information in your claim:
To submit claims for lost or damaged items, open a case with Seller Support; alternatively, you can use the tools listed on the Fulfillment Center operations claim help page.
This type of claim is for items that are lost or damaged during transit to Amazon’s fulfillment centers. To determine if there are items eligible for Amazon FBA refunds, first:
Once you are sure you are owed Amazon FBA refunds, to submit this type of claim, you must provide:
To open a claim for units damaged in transit, contact Seller Support.
Customer returns and refunds represent a significant source of issues that qualify for Amazon FBA refunds, which is not surprising in light of Amazon’s highly favorable customer return policy. Any return that isn’t properly paid out to you, or that a customer either didn’t return or returned damaged, or accepted late is eligible for an Amazon FBA refund. However, you can only file a claim if Amazon has refunded or replaced the item on behalf of your Seller account. In addition, you must file a claim no sooner than 60 days (the period Amazon allows to accept returns) and no later than 18 months after the customer's refund or replacement.
If Amazon or a carrier used by Amazon damages your items while removing your inventory from a fulfillment center to your returns shipping address, you can file a claim for Amazon FBA refunds. You must submit the claim no sooner than 14 days from the last confirmed movement of the removal shipment. For items damaged in transit, submit a claim as soon as you receive them. Claims submitted later than 18 months from the date the item was removed from the Amazon fulfillment center are rejected for Amazon FBA refunds.
Amazon charges FBA sellers for storing inventory. These charges are based on a product’s size and weight. If Amazon’s listed dimensions for a product are larger than the manufacturers (it happens more often than you might think), you are being overcharged.
Compare the manufacturer’s listed product dimensions to those listed by Amazon. If Amazon associates higher costs for products with incorrect dimensions, you are owed Amazon FBA refunds. Claims must be filed within 30 days.
If you think it is a lot of time-consuming and tedious work to claim your Amazon FBA refunds, you’re not wrong. It’s why so many FBA sellers prefer to rely on Getida to get their Amazon FBA refunds.
Getida software analyzes the previous 18 months of your seller transactions for possible Amazon FBA refunds. If there are sufficient possible Amazon FBA refunds, and with your permission, an experienced team of former Amazon employees submit claims to the appropriate departments and follow up on your claims to ensure success.
Here’s the best part: you aren’t charged for any of this preliminary work. You are only charged for a percentage of your approved Amazon FBA refunds. And the first $400 in Amazon FBA refunds are free.
Sign up for a Getida review. There’s no obligation. It couldn’t be any easier to get your Amazon FBA refunds.